Privacy Policy

Last updated: October 2025

1. Introduction

Aqua Gas UK (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect any information you provide when you use our website:
https://aquagas-uk.co.uk

Our contact details are:
Aqua Gas UK, United Kingdom
Click here to email us

2. Information We Collect

We only collect personal information that you voluntarily provide through our contact form.
This may include:

Your name
Your email address
Your phone number (if provided)
The message or enquiry details you send us

We do not collect payment details, analytics, or tracking data.

3. How We Use Your Information

We use the information you provide only to:

Respond to your enquiry or quote request.
Provide information or updates about our plumbing, heating, and gas services.
Maintain business and administrative records.

We do not send marketing messages or share your information with advertisers.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent – when you submit your details through our contact form.
Legitimate interests – for managing and responding to customer enquiries.
Legal obligations – where required to comply with UK law or record-keeping requirements.

5. Data Sharing

We do not sell, rent, or exchange your personal data with third parties.
Your data may be shared only with trusted service providers (e.g. web hosting or email services) for operational purposes.

All partners are required to handle data securely and in compliance with UK GDPR.

6. Data Retention

We keep your contact form submissions for as long as necessary to handle your enquiry — typically up to 12 months, unless required by law or for legitimate business purposes.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled: https://ico.org.uk

To exercise any of these rights, please contact us.

8. Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or misuse.
However, no online system is completely secure, and we cannot guarantee absolute protection.

9. Links to Other Websites

Our website may contain links to other websites. We are not responsible for their content or privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated “Last updated” date.